Refund Policy
At Auracases , we strive to ensure your satisfaction with our products. However, we understand that mistakes can happen. Please read our refund policy carefully:
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Eligibility for Refunds:
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If you receive an incorrect cover or there is a printing mistake, you are eligible for a return or refund.
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For cases where the product is damaged, we kindly request you to record a video while opening the parcel. This will help us verify the condition of the product during delivery.
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Return Process:
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Contact us within 1 days of receiving your product.
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Provide proof of the issue (e.g., video or images of the incorrect/damaged product).
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Once the issue is verified, we will guide you through the return and refund process.
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Refund Method:
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Refunds will be processed back to your original payment method within 3 days after the product is returned and inspected.
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Thank you for understanding and cooperating. For any further queries, feel free to reach out to us via